Refund policy
RETURN & EXCHANGE PROCESS
All items purchased at full price are eligible to be returned for store credit or exchanged within 14 days of the purchase date as long as the product has not been used or damaged. To request a return or exchange email us at info@hamiltonandadams.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
Hamilton & Adams
Attn: Returns
RMA #
32 John St
Kingston, NY 12401
United States
Once the item is received, we will issue you a store credit or process your exchange. You may also come into the store to to return an item for store credit or request an exchange.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Swimwear
- Vintage/Curiosities
- 3rd party Collaborations
- Earrings
- Sale/Clearance
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
All holiday and gift giving sales must be exchanged by January 11th, 2026
Please Note: Sale items are FINAL SALE and cannot be returned.
Footwear Purchases must be unworn for return/exchange
QUESTIONS?
If you have any questions concerning our return policy, please contact us at:
1 (845) 383-1039
info@hamiltonandadams.com