Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return for Store Credit Only. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@hamiltonandadams.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@hamiltonandadams.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

RETURN & EXCHANGE PROCESS

All items purchased at full price are eligible to be returned for store credit or exchanged within 14 days of the purchase date as long as the product has not been used or damaged. To request a return or exchange email us at  info@hamiltonandadams.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Hamilton & Adams

Attn: Returns

RMA #

32 John St

Kingston, NY 12401

United States

Once the item is received, we will issue you a store credit or process your exchange. You may also come into the store to to return an item for store credit or request an exchange. 

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Swimwear
  • Vintage/Curiosities
  • 3rd party Collaborations
  • Earrings
  • Sale/Clearance

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

All holiday and gift giving sales must be exchanged by January 11th, 2026

Please Note: Sale items are FINAL SALE and cannot be returned.

Footwear Purchases must be unworn for return/exchange

 

QUESTIONS?

If you have any questions concerning our return policy, please contact us at:

1 (845) 383-1039

info@hamiltonandadams.com